GIVILA is a B2B customer relationship management, relationship intelligence, and revenue operating platform. This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you use GIVILA's website, application, integrations, and related services.
This Privacy Policy applies to GIVILA's public website, SaaS application, customer workspaces, CRM functionality, integrations, support interactions, and related services. "GIVILA," "we," "us," and "our" refer to the operator of the GIVILA service. "Customer," "user," "you," and "your" refer to organizations and individuals who access or use GIVILA.
We collect information you provide directly when you create, configure, or use a GIVILA account or workspace. This may include your name, work email address, company or workspace name, authentication information, account settings, billing-related information, support communications, and other information you choose to provide.
We may also collect technical and service-usage information, including browser type, device information, IP address, authentication events, logs, feature usage, page interactions, and diagnostic information necessary to operate, secure, troubleshoot, and improve the service.
Customers and authorized workspace users may also submit, import, connect, or create business information through GIVILA. This information is addressed separately below as Customer Data.
We use information to provide, operate, maintain, support, secure, and improve GIVILA and the features customers request. Uses may include:
GIVILA is designed to help businesses manage relationships and revenue activity. Customers and their authorized users may enter, import, connect, or create information such as:
GIVILA does not claim ownership of Customer Data. Customers remain responsible for determining that they have appropriate rights, permissions, and lawful bases to enter, import, connect, contact, or otherwise process information through the service.
GIVILA allows authenticated users to connect their own Google accounts so that Gmail and Google Calendar functionality can be used inside the GIVILA CRM.
Depending on the features a user enables and the permissions granted through Google's authorization flow, GIVILA may request access that allows the service to:
GIVILA uses Google user data only to provide the Gmail, Calendar, communication, relationship-history, and workflow functionality requested by the connected user.
GIVILA does not sell Google user data. Google user data is not used for advertising. Google user data is not shared with third parties except as necessary to provide the requested service, operate supporting infrastructure, comply with applicable law, protect users or the service, or where the user has otherwise authorized the disclosure.
GIVILA’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Google-connected data may be processed and stored only to the extent reasonably necessary to provide the Gmail, Calendar, CRM, communication-history, relationship, and workflow features enabled or requested by the customer.
GIVILA uses reasonable administrative, technical, and organizational practices appropriate to the nature of the service and the information processed. These practices may change as the service, infrastructure, and product mature.
No internet-based service or storage system can guarantee absolute security. GIVILA does not represent that unauthorized access, loss, misuse, or security incidents can never occur.
GIVILA does not claim security certifications or compliance programs that have not actually been obtained or independently verified.
GIVILA retains connected Google data only for as long as reasonably necessary to provide enabled features, maintain legitimate business records, comply with legal obligations, resolve disputes, enforce agreements, or complete technical deletion processes.
Users may disconnect their Google account from GIVILA where the applicable connected-account controls are available. Users may also revoke GIVILA's access through their Google Account's security and third-party access settings.
After access is revoked or a Google connection is removed, GIVILA will no longer be able to retrieve new data from that Google account unless the user authorizes access again.
Previously stored information may remain temporarily where necessary for existing workspace functionality, backup integrity, legal obligations, dispute resolution, security, fraud prevention, or deletion processing.
Customers may request deletion of applicable account, workspace, or connected-service data by contacting hello@givila.com .
GIVILA relies on third-party infrastructure and service providers to operate portions of the platform. Depending on the GIVILA features in use, these providers may process information on GIVILA's behalf.
Providers relevant to the current or supported GIVILA architecture may include:
Third-party providers operate under their own terms, policies, and technical controls. GIVILA shares information with providers only as reasonably necessary for the relevant service or as otherwise described in this Privacy Policy.
GIVILA may provide AI-assisted functionality such as capture, summarization, classification, drafting, research assistance, relationship insights, extraction, workflow assistance, or other AI-supported features.
When a user requests an AI-powered feature, Customer Data, user-provided content, or relevant CRM context may be transmitted to an AI service provider to generate the requested result.
GIVILA uses customer information for AI processing only as reasonably necessary to provide the requested product feature. We do not describe or guarantee protections, retention practices, or model-training restrictions beyond those actually applicable to GIVILA and the relevant provider arrangement.
AI-generated results may contain errors, omissions, outdated information, or inappropriate conclusions. Users should review AI-generated output before relying on it or using it for business decisions or external communications.
The GIVILA public website and related services may use cookies, analytics technologies, pixels, scripts, or similar tools to understand website traffic, visitor interactions, performance, referral sources, and product or website usage.
These technologies may collect information such as browser type, device information, page views, referral information, session activity, and interactions with website elements.
Where required by applicable law, users may be provided with additional controls regarding non-essential cookies or analytics.
GIVILA may disclose information:
GIVILA does not sell Customer CRM Data or Google user data. Google user data is not used for advertising.
GIVILA retains account, workspace, Customer Data, integration data, usage information, support information, and other records for as long as reasonably necessary to provide the service, maintain legitimate business records, satisfy legal obligations, resolve disputes, support security and fraud-prevention activities, and enforce agreements.
Retention periods may differ depending on the type of information, whether an account or workspace remains active, customer settings, technical requirements, contractual obligations, and applicable law.
Customers may request deletion of an account, workspace, or applicable personal information by contacting hello@givila.com .
We may need to verify the identity, authority, or ownership of the requesting party before completing a deletion request.
Certain information may remain temporarily in backups, security records, financial records, technical logs, or other systems where retention is reasonably necessary for legal compliance, fraud prevention, security, dispute resolution, financial recordkeeping, or technical backup processes.
Depending on where you live and the law that applies to your personal information, you may have rights to request access, correction, deletion, restriction, portability, or a copy of certain personal information.
You may also have rights to object to certain processing or withdraw consent where processing is based on consent.
To submit a privacy request, contact hello@givila.com . We may need to verify your identity or authority before completing a request.
GIVILA is designed primarily for businesses and organizations. Customers determine what information they enter, import, connect, or process through their GIVILA workspace.
Customers are responsible for determining that they have an appropriate legal basis, authorization, consent, or other right to process information concerning prospects, customers, employees, contractors, vendors, or other individuals through GIVILA.
Customers are also responsible for their own outbound communications and for complying with applicable privacy, marketing, consent, and anti-spam requirements.
GIVILA is a business service and is not directed to children. We do not knowingly offer the service for use by children or knowingly solicit personal information from children for consumer purposes.
If you believe that information relating to a child has been submitted to GIVILA inappropriately, contact hello@givila.com .
GIVILA and its service providers may process information in the United States and in other countries where GIVILA or its service providers operate.
Those locations may have privacy and data-protection laws that differ from the laws in your jurisdiction. Where applicable law requires a particular mechanism for international data transfers, GIVILA will use an appropriate mechanism applicable to the relevant processing.
GIVILA takes reasonable steps designed to protect information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
Security practices may include measures within GIVILA's application, hosting, authentication, database, and service-provider environment appropriate to the current architecture and nature of the information processed.
No security measure or internet-based system can provide absolute protection. GIVILA does not guarantee that the service will be immune from security incidents or unauthorized activity.
Unless expressly stated elsewhere after independent verification, GIVILA does not claim SOC 2, ISO 27001, HIPAA, or other security certifications or compliance programs.
We may update this Privacy Policy from time to time to reflect changes in GIVILA's service, integrations, infrastructure, business practices, or legal requirements.
When we update the policy, we will revise the "Last updated" date at the top of this page. Where appropriate or required, we may provide additional notice through the service, website, email, or another reasonable method.
For privacy questions, data requests, Google-connected-data questions, account-deletion requests, or concerns regarding this Privacy Policy, contact:
GIVILA
hello@givila.com
GIVILA does not claim ownership of the CRM content customers enter or connect to their workspaces.
Connected Google user data is used to provide the features users authorize and request.
Users can disconnect integrations or revoke Google authorization through their Google Account.
GIVILA describes its current practices without claiming certifications or guarantees it has not actually obtained.
Contact GIVILA for privacy, data-access, deletion, or Google-connected-data questions.
